June 10--State Republicans are raising questions about the security of Connecticut's health care exchange, Access Health CT, after an employee of the exchange's call center left a backpack filled with customer data at a Hartford deli.
But representatives of Access Health and the company that manages the call center said the worker, who has been placed on administrative leave, made an honest mistake and there's no reason to believe the information was misused.
"The individual is deeply sorry and has been cooperating with investigators," said Ilene Baylinson, president of health services of the eastern region of Maximus, the Virginia-based company that runs the Access Health call center.
The problem came to light Friday afternoon, when Access Health officials announced that someone had discovered a backpack on Trumbull Street in Hartford containing four note pads with personal information for more than 400 Access Health customers. That information included names, birth dates and 151 social security numbers.
Customers affected by the breach will be notified through certified mail. Both Access Health and Maximus representatives said free fraud prevention services would be offered to affected individuals.
Access Health Chief Marketing Officer Jason Madrak said exchange official learned about the backpack from staffers of state Rep. Jay Case, R-63. A constituent of Case called his office Friday, saying he had found the backpack at New York Deli on Trumbull Street.